FAQs
Are there any discounts available?
Yes, we offer various promotional discounts throughout the year. Please visit our website or subscribe to our newsletter for the latest offers.
What services does Chill Theaters offer?
Chill Theaters provides a luxury private cinema experience directly to your home. We cater to movie nights, sports viewings, gaming sessions, and more, all with high-definition visuals and superior sound quality.
How do I book a theater experience?
You can book your private theater experience through our website. Select your preferred date, time, and the type of entertainment you want to enjoy, and we'll handle the rest.
What areas do you serve?
Currently, we serve customers within the San Jose and Bay Area. Please check our website or contact customer service to confirm if we cover your location.
Can I reschedule or cancel my booking?
Cancellations and Rescheduling Up to 48 Hours Before Booking: Customers may cancel or reschedule their booking without any penalty if the cancellation or rescheduling request is made at least 48 hours prior to the scheduled booking time.
Cancellations 1 Day Before Booking: If a cancellation request is made less than 48 hours but at least 24 hours before the scheduled booking time, a 50% refund of the booking fee will be provided.
Day of Booking Cancellations: Cancellations made on the day of the scheduled booking will be charged the full booking amount. No refunds will be issued for same-day cancellations.
What safety measures do you implement for home setups?
The safety of our customers and staff is our top priority. Our team follows strict health and safety protocols, ensuring all equipment is thoroughly sanitized before and after each use. Our driver/ambassador will be nearby the entire duration of the booking.
How long does a typical theater setup take?
The setup time can vary based on the complexity and customization of your chosen experience, but typically it takes about 20 minutes to set up. We always arrive 20-30 minutes early to ensure an on-time booking.
What should I do if I encounter a problem during my experience?
If any issues arise during your experience, our driver/ambassador will be there to help. Should your needs surpass our driver/ambassador please contact our customer support immediately. We are available to help solve any problems and ensure your event goes smoothly.
What streaming platforms do you offer?
Hulu
Disney +
ESPN +
Netflix
Amazon Prime Account
Samsung Account
Peacock Premium
HBO Max
YouTube TV
Apple TV
Roku
Google Cast
What type of games are available to play?
Playstation Plus, with also the following:
Call of Duty®: Modern Warfare® II - Cross-Gen Bundle (Game)
Sea of Thieves
EA Play
Apex Legends™
Xbox Gamepass, including:
Mortal Kombat XL
Grand Theft Auto V (Xbox Series X|S)
Carnival Games®
Hasbro Family Fun Pack
NBA 2K24 Super Bundle
Can I bring my own food and drinks into the trailer?
Yes! We encourage you to make it the most personalized and comfortable experience for your booking. We also offer a variety of complimentary drinks and snacks, as well as more premium items for purchase.
Can I bring my dog into the trailer?
Yes! Bring your furry friend to watch movies and experience the private theater with you. This is actually a main reason why our founder started Chill Theaters.
Is there temperature control?
Yes, the trailer does have an A/C and heat unit so feel free to set it to the right temperature for your event or experience.
Is smoking permitted?
Smoking is strictly prohibited inside the mobile theater. This includes cigarettes, cigars, e-cigarettes, and any other smoking devices. Guests who violate this rule will be asked to leave immediately. No refunds will be issued, and a fee will be applied for any damages caused.